Hotel Tyl

The hotel advertises as a 4 star hotel, but it’s more like 3 or even 2.5. The old furniture is nice and the beds are comfortable and clean. The breakfast was pretty good (standard European). The biggest asset of this hotel is the convenient location which is probably the top reason people book. Any shop you could want is also right outside your door. Also the rooms are remarkably quiet given their central location. The staff are nice but won’t really address problems (mentioned below). At their recommendation, we tried the restaurant across the street which was pretty good for typical Czech food. The actual bad parts of the hotel are that the WiFi signal is weak or nonexistent in some rooms. Also the TV didn’t really work in our room and it was unplugged to begin with. The rooms are old and kind of dirty as the ceiling in the bathroom was cracked. Overall I think this hotel is average to below-average and definitely not “four star.”

Despite following the hotel’s instructions and placing the sign on the door requesting room cleaning, the service was completely unacceptable. A bag of moisture absorber had accidentally torn and its contents were all over the floor. We specifically asked for the room to be cleaned, yet nothing was actually cleaned. The floor remained dirty and full of those particles. The staff clearly entered the room and arranged the bed, but did not even bother to vacuum or clean the floor. Even worse, the towels in the bathroom were not changed at all. They were left exactly as they were, some on the heater and some on the floor. When we complained, we were given an excuse that if we want fresh towels, we must leave them on the floor. This is simply unacceptable. I travel frequently for work and stay in hotels every week, and towels are replaced as part of basic service, regardless of where they are placed. In addition, the overall attitude of the staff was disappointing. At breakfast, there were no smiles at all, and even at the hotel entrance and exit, only one person was friendly while the rest of the staff appeared unfriendly and unwelcoming. On two separate occasions, I was the first guest in the breakfast area at 8:00 AM, and when the staff member came in to check the area, she did not even say “good morning.” Twice. This kind of basic courtesy should be standard, especially in a hotel that claims to be four stars. In summary, the room was not properly cleaned, the floor was left dirty, the towels were not replaced, and the staff’s attitude was far below expectations. This hotel presents itself as a four-star property, but in reality, it does not meet even basic standards. A very disappointing experience

My experience at this hotel? Utterly disappointing. But let’s start from the beginning. We checked in on Thursday, April 9th, and when we mentioned to the receptionist that we were 6 people instead of 7 and had booked 3 rooms, he looked at us in surprise. He informed us that while the booking for the 2 double rooms existed, the reservation for the triple room was nowhere to be found. At this point, I should mention that we had sent numerous emails regarding the rooms and had been assured that everything was in order. After some effort, the employee found the booking, and our first adventure ended there. ​On the morning of Saturday, April 11th, we went down to the reception and asked the female employee on duty to make a restaurant reservation for that evening, as we couldn't call and communicate in Czech ourselves. She told us she would do it. However, when we returned in the afternoon and I asked if the reservation had been made, she replied that she thought we were going to do it ourselves and hadn't bothered. I told her that I had explicitly asked for her help that morning. She replied with great nonchalance: "Fine, I didn't do it because I didn't want to help you; it's not my job." After quite an argument, she finally called from the hotel phone so we could speak to the restaurant ourselves. ​That same night, 5 out of the 6 of us suffered severe food poisoning, leaving us unable to go anywhere. The same employee, who was finishing her shift, showed absolutely no interest in helping us. However, her colleague, who worked the night shift on Saturday 11/4, was exceptional! He helped us by providing cleaning supplies, towels, and toilet paper, and he even cleaned the bathroom in the room where a child was staying. That night, we requested someone to clean the bathrooms, but we were informed that there is no cleaning staff after 5:00 PM. What serious hotel does not have a 24-hour cleaning service? ​On Sunday, when we asked at noon for something light to eat—even just a banana, which we obviously intended to pay for—the answer was that all food was reserved for breakfast. Consequently, the only person out of the six who was feeling okay had to go out with another member of the group to find food for the rest of us. On Sunday afternoon, the cleaner arrived, who clearly did not know how to clean. We asked her to mop the bathroom floor, and she took a hand towel, wetted it, added a little bleach, and got down on the floor to wipe it. We literally had to stand over her and supervise her to ensure she did her job. I have never seen anything like this before. ​The room featured: ​1.Dirty floors ​2.Dusty furniture ​3.A broken telephone ​3.Broken air conditioning ​4.Torn pillowcases ​5.Dirty tea spoons ​Overall, the one-star rating is solely for the employee who helped us that night, as he was amazing. The hotel's amenities are non-existent, and the staff is, at the very least, rude.

Review Unfortunately, my experience at this hotel was very disappointing, especially when it comes to cleanliness, which is extremely important to me. I will start with the few positive points: the reception staff are kind and helpful, and the guy who prepares coffee in the morning at the bar is polite and friendly. However, the cleanliness of the rooms is unacceptable. On the first day, when I entered the room, I found the bed full of hair. I immediately asked for the bed sheets to be changed. I was told that the bed had been changed, but in reality only some of the hair had been removed — the bed was still dirty and had an unpleasant smell. The situation got worse when the cleaning lady (the one with red hair) spoke to me in a rude and disrespectful manner, telling me that I had to leave the room immediately. I refused, because I wanted the sheets to be changed in front of my eyes, considering what had already happened. During my stay, daily cleaning was almost non-existent: every morning they only left some towels, without changing the bed sheets or properly cleaning the room. I slept several nights with dirty and smelly sheets, which is absolutely unacceptable for a hotel. The hotel itself could be nice, but the poor hygiene and the attitude of part of the cleaning staff completely ruined my experience. I do not recommend this hotel and I will definitely not return.

Great location - we had great things to see both in walking distance as well as by using tram and underground. Cute vintage vibes visible in architecture, interior design and furniture. was grateful for the helpful staff since our sightseeing was dependant on them accommodating our needs with storing skiing gear. Since I'm slightly claustrophobic, I was not looking forward to the breakfast spot in the cellar, but it turned out better than I expected.