Hotel Ametyst

This was the best hotel I've stayed at in Prague! I stayed there for a total of 20+ nights over the course of a year and was always very pleased with the cleanliness and hospitality. During my last reservation from July 26th to 30th, receptionist Valentin was very helpful in understanding the tours offered at reception, and thanks to him, my wife and I spent a magical evening in the floating restaurant. Thanks to the cleaning staff for the impeccable cleanliness! We hope to return to this beautiful place soon and admire the sunset from our favorite room 602!

My family and I travel often. We normally stays in nice boutique hotels because they are normally quiet, reasonably priced, closer to our points of interests, more attentive and normally offer warmer reception. We like the feeling that we are welcome and that our business is valued. This time, in Prague, we stayed for 5 days last May in Hotel Ametyst, Vinohrady. Our room was nice, clean, large and with a view. We had no complaints on food or on cleanliness, or the usual hot water or air condition issues. However, we had 2 not nice incidents. One - I came across a pretty snotty room service woman. We normally do not ask for housekeeping daily to help save the planet. One morning, I came out of our room to ask for toilet paper as we ran out. It so happen that she was in our floor cleaning and had a cart/basket full of stuff to refill the rooms. I greeted her good morning and politely asked if she speaks English. She did not respond. I asked 2x. I waited for her a bit and then I went ahead and asked if she can give me a roll. She snappily looked up and told me that "She does not speak English! " And just turned away from me. I told her she just did. So I left to go down to ask for toilet paper instead. Two- During breakfast. Their breakfast ends at 10 AM. We knew this and so we tried to finish our coffee fast as we came late. We thought it was ok to just stay at our table to finish the coffee. We were not eating anymore; just drinking the coffee. AT 10:04 AM, they came to approach us to move out. The guy said that they will now start to clean the room. And that if we like, we can stay at the bar to finish our coffee. There were 3 breakfast rooms. Next to our breakfast room was the bar which at that time was crowded- no chairs/space. I thought that these 2 events showed rudeness and disrespectful of tourists! Any hotel anywhere can or will cater to different people from different parts of the world. SO therefore, hotels MUST employ workers that are not just nice and empathetic, but can overall offer a classy customer service! Because of these 2 incidents, we will not recommend nor will stay there again next time we go back to Prague. So far, we think that their behavior and attitudes do not represent Prague. We enjoyed Prague.

Got a room that had a window without curtains and was very bright. Breakfast very simple with powder juice and too few options of fruit and sweets. Staff okayish. The cleaning service a bit inattentive. Only one pillow per person. Besides that the room was very big (business room) with a nice view, a balcony and a big bed.

Hotel is about 15 to 20 minute walk from Wenceslas Square. Hotel is nice without being top drawer. Staff at reception are pleasant and helpful. Doorman/ concierge is very helpful and pleasant. Breakfast staff are efficient but don't interact with anyone. Breakfast is buffet style and is perfectly adequate. Room staff do as requested. For instance if you want your room tidied then you need to put a little card on the door handle.

Nice hotel, staff at breakfast don’t talk, even if you say hello. It’s not clear regarding allergies, I am gluten free and just had yogurt for breakfast. The rooms are clean, only one pillow each. When you ask for the room service, which we did once, the beds were made, the towels refreshed (even though we followed the instructions for these to be left). No cups or teabags were replaced when they had been used, had to request this separately. The rooms have paper thin walls, bring earplugs, as people don’t realise and it’s loud after a night out. The hotel is clean and there are a lot of lovely restaurants around without having to go into old town.