Hotel Prague Centre

⭐⭐⭐☆☆ We recently stayed here and, overall, it was exactly what you’d expect from a standard 3-star hotel. The room was clean, had everything we needed for a comfortable stay, and served as a good base for exploring Prague. If you’re looking for somewhere affordable to sleep after a day of sightseeing, it does the job. The only real downside was the mattress, which was extremely firm and unfortunately not very comfortable. A softer mattress would make a huge difference to the overall stay. It’s also worth noting that the rooms don’t have air conditioning. We visited when the weather was mild, so it wasn’t too much of an issue, but during the hotter summer months I imagine the rooms could become quite warm. Other than those points, we had no major complaints. The staff were pleasant, the hotel provided the essentials, and it offered good value for money if you’re after a simple, no-frills stay. Just don’t expect luxury, and you’ll likely have a perfectly decent visit.

I would not recommend this hotel. Everyone planning to book here should know that there is no air conditioning, only a very small fan in the room. The Wi-Fi is not free and has to be paid for. The cleanliness was unacceptable, and we even found insects on the bed covers. Overall, it was a very disappointing experience. The only positive thing was the two receptionists who spoke Russian. They were very kind, helpful, and did their best to assist us. Thank you to them, but unfortunately, the hotel itself was a big disappointment.

⭐ 1 Star – Avoid at All Costs I stayed at this hotel while visiting the Christmas market and had an awful experience from start to finish. On arrival we were greeted by an extremely rude gentleman who didn’t even say hello. He continued chatting with his colleagues, snatched our passports out of our hands, and literally threw the keys and paperwork at us. When I tried asking what the paperwork was for, he acted like it was an impossible question and gave no proper response. We booked a room for three people with three beds. When we got to the room, only two beds were made and the third was just a seating area that hadn’t been set up. There was one tea bag, three cups, two sugars, and a kettle — completely unacceptable for three guests. When we went to reception about the missing bed, we were told to go to room 140, take a bed ourselves, and make it up. Absolutely shocking. The next day I asked to make an official complaint, but the staff refused. They told us, “You only get tea in your room,” even though there was only one tea bag for three people. We were also told it’s “only a three-star restaurant,” as if that excused everything. Staff are extremely rude, make no effort to speak English, and don’t try to communicate at all. The hotel is not catered to English visitors whatsoever. There is a spa on site, and when we asked to book it, we were abruptly told, “No. No availability for you,” without even checking. Housekeeping was also disappointing — they left dirty cups in the room after cleaning. To top it off, when we were leaving, we mentioned there had been no coffee in our room all weekend and the coffee machine in reception had an out-of-order sign. A staff member simply walked over and ripped the sign off as we were heading to the airport. Extremely rude staff, extremely poor service, and overall a terrible stay. I am extremely dissatisfied and would strongly recommend avoiding this hotel at all costs.

⭐☆☆☆☆ If cleanliness, decent food, and basic customer service matter to you, keep scrolling. The room was tired, the bathroom was about the size of a broom closet, and the breakfast was a fascinating experiment in how little quality can fit onto a buffet. The only thing this hotel does consistently is lower your expectations. On the bright side, if you’re a student planning to party until sunrise, won’t notice the room, and consider word possible quality coffee a complete breakfast, you’ll probably fit right in.

Our experience at Prague Centre Plaza was unfortunately very disappointing from start to finish. From the very first moment of check-in, we were asked for an excessive amount of personal information, making the process feel more like an interrogation than a hotel welcome. The staff were not only unhelpful but also came across as arrogant and lacking basic communication skills. The rooms we were initially assigned did not match the ones advertised online at all. The condition of the rooms was concerning—damaged doors, broken locks, and in two of the rooms, the main door would not close properly. This created a serious safety issue, making it uncomfortable and even frightening to stay overnight, as we did not feel secure at all. The breakfast experience was equally unpleasant. Staff would come and take away plates before we had even finished eating, which felt extremely rude and unprofessional. To make matters worse, housekeeping entered our room and removed the child’s blanket and pillow without any explanation, even though the child was sleeping with the parents. This was completely unacceptable and very strange behavior. The hotel environment overall felt cold and unwelcoming. On top of that, we were shocked to find out that air conditioning required an additional payment. The heating system was practically non-existent, with radiators locked and providing no warmth at all. There was no prior communication about this, and it is unacceptable that some rooms have access to air conditioning while others are left without any heating whatsoever. Additionally, the cleanliness standards were below expectations, and the overall maintenance of the hotel clearly needs urgent attention. We do not recommend this hotel under any circumstances. Our stay was uncomfortable, stressful, and far from what we expected.